Order Delay

We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.

The desktop hasn’t came yet it got delayed to January 25th when it was supposed to be December 16t so how am I supposed to know the service tag number is.

Hi,
I'm sorry to hear about this.
I want to check this for you.
Please direct message us the order number,  name of the registered owner and email ID so that we can review this on your behalf.

Regards,
Pamyaphi

How can I dm you guys?

The pc is in shipping now will accept as solution as soon as it gets delivered.

I ordered XPS 8940 fully loaded November 27 Black Friday deal from Canada and it was supposed to arrive Dec 31, now delayed to Feb 4, 2022. I am shocked as Dell is not some little peanut company family operation. Is it normal during covid19 to have delays of over 2 months? 

I had the same issue: with my R13/ 3080TI order with it stuck on preparing for production. Then I get an email with a consent form to agree to my order arriving on January 26. My order was confirmed on December 11 and it was supposed to be delivered by the 23rd. I've bought a lot of merchandise through Dell to include my current Alienware Area 51 R4 desktop. Hopefully, the R13 is as good as the R4 which hasn't missed a beat since the day I got it. Nevertheless, I'm very disappointed with how long this order is being delayed. As a result, this is most likely the last business I do with Dell.

In the same boat, just very disappointed in Dell not being able to deliver at this point what is worse you would think after 3 systems from Dell i would have learned not to trust them. Or anything customer care representatives say since they do nothing but lie to us over and over again.

Hi,

Thank you for writing to us here & sharing the issue with the order. I understand it is upsetting to have no update on the order.

Request you to share the order number, registered name via PM.

I'll have this checked.

-Anita

Same haha. Ready to ship........... lol when next year? lol First Blue-ray was the delay but wait no... now its the vid card... end of feb loolllllllllllllllllllllllllllllllllll dell... Kind of a lie imo.. ready to ship limited supplies.. but they don't even have it in stock.

Also from Canada, I ordered a "ready to ship" Inspiron on Dec. 26. Confirmation said production would be on Dec. 28, shipping on Dec 29 and delivery Jan. 6.

Went into production on Dec 28 and stayed there till Dec 31, when I got a notification that the new delivery date is now Jan 28. I cancelled. I will hit up bricks and mortar retailers and even pay a premium to get physical possession of a machine. 

After 20 years of Dells, this is too bad. If only they would treat us as grownups and provide realistic schedules, we could plan around them.  

Mine is now in production since Feb 1, delivery expected Feb 23. I asked for compensation, promised $150 can be claimed once shipped and charged. Will have to reply to that email to trigger the credit.

Hi,

Thank you for writing to us here about the order. I did check the order & see that it is in the final stages of production.

It is estimated to be shipped out by the 6th.

You can track the order by the below link:

https://dell.to/3AWEKCc

-Anita

Hi,

I've not heard from you on the reported issue. Do share the order number along with the registered name used via DM.

I'll check & have the credit request raised if the order has been shipped.

-Anita