Unsolved
1 Message
1
450
November 19th, 2021 11:00
Order Get Cancelled Repeatedly
Since yesterday, I've placed several orders, which all got canceled for no reason. I checked with my bank, the transactions were successful, so I'm pretty sure Dell canceled them. I spoke to a customer service agent, and she said it was due to verification issues and asked me to call (866) 383-4713. And I'm waiting here for almost 2 hours with no one picking up the phone. Really disappointed.
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Unauthorized Reseller Apparently
1 Message
0
November 26th, 2021 17:00
I’ve had this same issue today. Spent around 7 hours on the phone/on hold with CSRs (verification line, order support, and I guess the operator) to either get 1) there are no issues with your account to 2) you’re labeled as an unauthorized reseller but there’s nothing that can be done to fix this besides become an authorized reseller, which no CSR was able to help with either. I have no idea why I’m labeled as a reseller either. Is there any way to resolve this?