Order Number: Not yet assigned, #13

Question

I have purchased my Dell vostro 15 3590 yesterday i.e 25-06-2020, I got order acknowledgement but i haven't received any order confirmation. I tried to search the status of my order using IRN in support >> contact us >> Contact Order Support but it gave a response 'Your order number is not yet assigned. Please use the contact options listed below.' So i tried calling customer care, after multiple attempts i finally got a call connected to a representative. But the experience is one of most worst experience i have ever came across. Person who attended my call didn't understand what i am saying and he redirected it to Tech support (i think he did that deliberately) and call got disconnected after waiting for 1min. Anyway, i just wanted to get my issue resolved and receive my laptop ASAP. So, can you please suggest a way to approach dell team to resolve my issue.

Praveench · Accepted Answer

Thank you so much, somebody from Dell sales team contacted me and helped to cancel and create a fresh order. And i got the confirmation letter immediately. Thanks Praveen

ejn63 · Answer

If you need the system ASAP, you may want to cancel the order and buy from a supplier that has these in stock.  On the Dell website at the moment, many systems are showing 30+ days arrival estimates.

Praveench · Answer

I tried to look for vendors near me before even booking with Dell, but i couldn't find one with specs i want. Moreover ASAP comment was meant for getting "order confirmation" not to delivery (i have acknowledged the fact that it is taking time to deliver). But after paying money for a product getting a confirmation is least a consumer expects and i believe it is not a manual staff so i didn't understand the delay about it.

you can also find n number of cases similar to me asking for order confirmation.

In between, is dell suggesting to go for vendors than using their website to book a product? its odd for a big company like dell.

shivekrishna · Answer

Hey Praveen,

The same happened with me when I tried buying Inspiron 7591 on 24-06-2020. However, the issue was from my end as the payment was declined by the credit card company to Dell. This I came to know about once I contacted the Dell customer support. Once, the payment was done, I got the order number approx. in 8-9 hours. So request you to check whether the payment is completed or not? And if yes then I guess get in touch with a customer support representative.

Praveench · Answer

Thanks @shivekrishna , i will check with customer care about the status of my payment.

DELL-Cares · Answer

Hi,  Sorry for the delay in responding. Do you see the amount blocked in your account? Kiran J.

Praveench · Answer

Hi,

No, i don't see any amount blocked in my account, We purchased it through EMI on my credit card.

I have a small doubt about my payment, my credit card limit is 50K (which is completely free) and this product cost is 59K but the monthly EMI costs around 10K. So, credit card limit being less than the product cost will be an issue?

If so can you please assist me to change my mode of payment or cancelling the order?

Thanks

Praveen

DELL-Cares · Answer

I wish I could help you with either of the options in this case but my access are limited to make any changes to the order as I'm from the post sales support functions.

Do let me know how would you like to proceed so that we can take it up accordingly with the sales team.

-Anita

Shubham_borse · Answer

Help me plz @Praveench  I also have same problem

Praveench · Answer

My problem was my payment method. I got to find the cause when I dropped a mail to Online_India@dell.com Please try contacting them they will guide you.

Customer Care

Order Number: Not yet assigned, #13

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