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May 28th, 2021 15:00
Order Status delayed for 4 months!!!
I placed an order on April 1st of 2021 and my order got pushed back for shipping to June 3rd 2021 and I understood because of the pandemic and the shortage of part, not happy but understood and accepted my new reality. Today I received an email that it got pushed back further again! The new delivery date estimate is August 3rd!! That is 4+ month of waiting!!! What is going on?? Am I the only one experiencing this? I have looked around and can find anybody or any news of whatever is that they short on. Any help or info will be greatly appreciated, feeling frustrated over here, borderline mad.
John
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DELL-Cares
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May 28th, 2021 16:00
Greetings, John
Sorry for the inconvenience. Please private message the order number and the registered name on the account for further assistance.
-Sahana
DELL-Cares
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July 28th, 2021 10:00
Hi,
I'm very sorry to hear of what has happened. This is not the experience we want our customers to have.
Could you provide the Dell purchase ID # and the registered owner's name via direct message? I'll have it checked right away.
-Susanna
Cwallace123
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July 28th, 2021 10:00
My order was suppose to ship yesterday after a month wait. Called them today and they have no clue when it will ship. My order is still in confirmed status and still hasn't entered production. If I don't hear anything by the end of the week I'm canceling the order. The pc I ordered is on Amazon with the same specs and is in stock with 2 day delivery.