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August 6th, 2020 18:00
Please Help - Delayed order
I ordered a laptop on July 31 with the expectation it would arrive sometime in August. My order has been delayed until September 11th, which is extremely bad as its supposed to arrive at my house, and I'm heading into first-year university and will be leaving on September the 4th. If I don't get my laptop before then I'm sunk as there's no way I can mail that laptop halfway across the country, especially after school has started.
Can I cancel my order and get a refund? Or is there a way someone from Dell can help?
Because I still need to buy a laptop but I'm really panicking right now and need help.
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kittme
1 Rookie
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11 Posts
1
August 8th, 2020 04:00
I'd cancel the order and get a refund. Unless they will let you change the delivery address to your residential address at the university. However, you still won't have it for your first week of classes. Or is that frosh week? Also, no guarantee it won't be delayed again. Good luck!
Dell-Pamyaphi YL
2 Intern
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189 Posts
0
August 8th, 2020 05:00
I want to look into this for you. We will share the best available option. Do share the order details in private message so that we can help.