1 Rookie
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1 Message
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205
January 6th, 2026 03:37
Please help for China Compulsory Certification
I am writing to request the China Compulsory Certification (CCC) documents, for Precision 3650 and Dell OptiPlex XE3 workstations.
Please note that these are dedicated equipment control computers for laboratory use.
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Chino de Oro
11 Legend
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8.4K Posts
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46.4K Points
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January 8th, 2026 13:49
See this post from Community Manager.
For any Compulsory Certification questions, please contact Dell via email =
WW_Export_Compliance@Dell.com
DELL-Cares auto response
Community Manager
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2.1K Posts
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674 Points
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January 6th, 2026 03:37
Hello! Thank you for reaching out to us. I am your Dell-Cares contact for order related queries. Unfortunately, our customer service is currently unavailable. We are available Monday through Friday.
For any Compulsory Certification questions, please contact Dell via email =
WW_Export_Compliance@Dell.com
(edited)
ScottPerman
1 Rookie
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1 Message
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January 30th, 2026 12:17
Did you receive any help from the email? We have had a PC stuck in China customs for weeks.
K3y
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2 Posts
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7 Points
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June 16th, 2026 23:48
@ScottPerman
Hi, we are having the same issue now. They are requesting the CCC certificate and didn't receive it from the support. How did you solve this issue?