Poor Customer Care

@Dell I've spent months trying to resolve a battery fault that was reported under warranty on 12 March 2026 <To protect you, your private information was removed from public view. All private data was saved to your private Case. DELL-Admin> Despite multiple follow-ups, including calls and use of the virtual assistant, Dell has now refused support because the warranty has expired. The claim was logged while the device was under warranty. I've now submitted a formal complaint and would appreciate assistance in escalating this matter.