Unsolved
1 Rookie
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6 Posts
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404
December 17th, 2021 14:00
Poor customer service DHL
Ordered the Alienware R13, top range..delivered to DHL on time..however I have been waiting a week for DHL to deliver my PC. Communication is very poor with DHL..constant lies and delays. Suggest Dell change their contract with DHL...still waiting for my PC DHL received the PC on the 13th. It seems impossible to communicate. I love Dell Alienware never had issues with the PC just delivery service. This is not good for Dell reputation.
Like I say not a criticism of Dell however they chose the courier.
Regards
Jamie Watts
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Jwatts0275
1 Rookie
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6 Posts
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December 17th, 2021 18:00
My PC was built in time..its just the logistic department. The company DHL very bad experience so far..no delivery and every time I contact them, my delivery has been second priority...still waiting for delivery...if Dell want to associate with that reputation of poor customer service, well thats down to CEO of Dell and DHL to work out.
affi22
2 Intern
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24 Posts
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December 17th, 2021 18:00
Hey, you got dell to ship you at least...
Jwatts0275
1 Rookie
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6 Posts
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December 17th, 2021 18:00
Yes, Dell have been transparent in their delay on delivery to be honest, however its the courier service they use. The courier have not been transparent..Dell delivered when it was updated as promised to. I personally have always orderd pc from Dell..the issue is lack of communication between departments, obviously their downfall is logistic departments
Jwatts0275
1 Rookie
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6 Posts
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December 17th, 2021 18:00
I personally would of preferred to choose my own logistic company I use when I sell items.