Problem

Hello Dell Support,

I need help unlocking my Dell Latitude E6420. The BIOS is password-locked, and I forgot the password. The screen shows the code 1D3B.

This is an old laptop that I received as a family gift, and I need it for my studies. Could you please help me recover or reset the BIOS password?

I can provide the Service Tag and any information required to verify ownership.

Thank you.