I just received my replacement laptop two weeks ago. Right out of the box the space bar didn't work. I talked with Dell tech support and they sent a tech out to replace the keyboard. After he replaced the keyboard he had a hard time getting the laptop to boot again. He disassembled the computer multiple times to check the connections on the motherboard. In the end the tech got the laptop working so he put everything back together and left. After he left i noticed that there are several scratches on the metal frame of the laptop and scratches on multiple spots on the carbon fiber cover. Also there are pry marks from where he took the laptop apart. I talked with my very friendly tech support guy and he dismissed the problem. I just paid $1300 for a laptop that originally purchased in October and was already replaced once. Now my replacement laptop that is barely used is scratched up. I have tried several times to contact the escalation department with not reply from them. Is there anyone at Dell that could help me?