Rajesh commited deceptive business practices and lost my computer
<Violations as defined by Dell removed. Read the Forum Code of Conduct. DELL-Admin>
So I was issued a refurbished replacement even though it was supposed to be new for a faulty computer that I had received as a replacement for another faulty computer. it came without an ssd heatsink so I called for it and the agent told me I was supposed to get a new computer that I needed to send that one and to wait for someone to get in touch with me so I could choose the specs. no one did so I sent the ones I wanted and some time later Mr Rajesh got in touch with me denying the replacement and forced me to send the faulty computer to the repair depot. I did and I received another box some days later, I received my computer and I sent it in the box that I had received believing that there was a mistake and I was going to be issued a replacement. Mr rajesh told me that he was not going to honor that replacement and even though it was an authorized box with a prepaid shipping label provided by dell he said that he was not responsible for that and that I lost my computer. Now I am without a computer and he basically told me to go kick rocks and that if I wanted service to get in touch with the spanish line. Everywhere I tried to get service I am coerced to deal with mr Mani and he is unwilling to provide me a resolution I sent an email to his manager Farat and they are still unwilling to help me.