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1 Message
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6492
June 30th, 2017 03:00
Recent Order not showing
I've contacted Australian support multiple times and they could only direct me to the order status page that i can manually type in my order number to see its status.
When i log into the same e-mail address for My Account.
Goto Order Status > Recent Orders. There is no others on that page.
Im pretty sure i checked out payment when i was logged in too. When i try to manually add "Add guest orders to this list" button after entering in the details postcode,etc. It says "Customer number is already associated to an account. Please recheck & try again."
There is no settings option in my account to add a customer number either for the Australian Dell page.
I need to add the order to my account so i can keep count of warranty and other things...but im not getting any help from local support.
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Dell-Sahana R
4 Apprentice
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263 Posts
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July 1st, 2017 12:00
Greetings,
Thanks for reaching out. Please refer to this link http://dell.to/2tye1LG and refer to the steps mentioned. Let me know if you were able to add the order details.
You could send us a private message by hovering the mouse pointer over my username, and adding me as
friend.
everywill
2 Posts
0
July 4th, 2018 06:00
Have you got this sorted? May I ask how if you have achieved it?
I live in the UK and have the exact problem. I’m sure I was logged in when placing the order but now I can only check the status manually via order number.
I called Order Support as well as social media support team and was given the FAQ link as mentioned above. None of these two ways work. The website just keep showing the customer number has already been assigned, which I reaaaally annoying and confusing!
OtterWest
2 Posts
0
July 5th, 2018 15:00
At least you have an order number.
I can't even get that out of Dell Customer Service or Financial services!
Given this is a tech company, I find this insane!
I can order groceries easier than this...
everywill
2 Posts
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July 5th, 2018 16:00
You can't imagine how many phone calls I made before getting the confirmation. Based on my experience, your order is very likely being held by the so called "verification team". As far as I know, they are sort of isolated; and can not be reached by any means directly. They will contact you and ask for some personal information to verify the order is genuine and not linked to card/id theft.
You may call the Order Support number to establish where the order is. If this doesn't work, direct message DellCare on Twitter. They seem have better info accessibility. Just politely ask them to help you prompt the order. At the end of the day, they are just doing their job. Inefficiency is a systematic problem; not an individual issue, isn't it?
I totally agree that Dell needs to rethink their work flow. Risks they are defensing are definitely not Dell specific. Rather, common challenges for all e-commerce companies. If online retailers like Amazon can get those sorted properly, then Dell can achieve the same, if not better considering their long experiences in this field.
Good luck with your order!