Refund for Dell Migration Failure

On the 7th October 2024 I purchased a new Dell Inspiron desktop computer, and also paid for the Dell Migration service. The reason I purchased the new computer was because of Windows 10 coming to and end and my old computer could not support Windows11. I had difficulties with Dell Migration and contacted Dell technical support. A technical support operative from Dell contacted me and asked for remote access to my old and new computer which I did. He tried for nearly 1 hour to get it to work however for some unknown reason the line dropped out and we lost connection. I expected a call back which never happened, I had to call Dell technical support and go through the whole process again. The technician was given remote access to the old and new computer. He worked on this for over 1 hour without success. In the end he said I would have to install Windows 11 for it to work. I pointed out to him the reason I purchased a new computer was because zi could not install Windows 11 on a non compatible computer. In short I am looking for a refund for the cost of the Dell Migration service. I have been in contact with Dell without success. 

Joe M

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