Replace my defective computer with a new computer

Question

In May of this year I ordered a laptop as a gift for my wife. The computer arrived in a timely fashion and worked fine until August. Less than 3 months after the purchase the screen started having problems. The computer I order and paid for was a new computer not refurbished. Yesterday, Wed. Oct. 5 we received an email and phone call telling us that there is a 'System Exchange Configuration Issue.' The part for the repair is on back order and expected to be delivered in 35 days. The email suggested that we exchange our computer for a refurbished computer. I’m sorry but this is not a satisfactory resolution to the problem. I purchased a new computer, not a refurbished computer. The computer is 3 months old and is still under warranty. Please send me a new computer to replace the defective computer.

beamermt79 · Answer

More then likely you will get a like for like refurbished replacement as its industry standard.  Those are the terms you agreed to when you purchased the computer.  They should be able to upgrade something to get it to you faster then 35 days I would think.

pickeld · Answer

Can I tell you how unimpressed I am with this suggestion?

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