Rewards Points have vanished

Question

I bought a new Dell computer in April and received about $100 in rewards. When I tried to use the rewards, I discovered that the Dell website said I had no (zero) rewards. What happened to them, and can you restore them? Lots of other people seem to have had the same experience.

I was promised a phone call (after talking with tech support over the weekend), but no one has called me. Please improve your customer service and deal with this problem immediately.

DELL-Cares · Answer

Hi,Thank you for contacting Dell.We apologize for the inconvenience this may have caused to you.We'll surely check this for you. We have sent you a private message. Kindly, reply to it with the requested information so that we can review and assist you further.

ScreenName26 · Answer

Please tell me what you mean by 'private message.'  If you sent me an email, I have not received it.  Can you give me a phone number so I can call you directly (without going through your poorly designed telephone tree)?  Many thanks.  ScreenName26

DELL-ChrisM2 · Answer

Look to the upper right to see = The icon left of the bell is your Private Message tool. That is mine and I do not have any private messages. If you have one, it will show a number,

Customer Care

Rewards Points have vanished

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