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November 10th, 2020 07:00
Second time got a call requesting I cancel and reorder
For the second time we have had an order cancelled by Dell and were told we would have to reorder. I am utterly fed up with Dell. This seems to me to be a cashflow scam. Take the money. Cancel the order. Ask the client to reorder, delay the delivery time and hold 2x cash until refund goes through in 5-7 days (or whenever based on how hard you chase them). To be doing this to businesses at anytime is unethical. To be doing this right now is unforgivable.
I very much hope you got your order sorted. Right now the best I can do is caution potential purchasers this is likely to happen to them. It seems it has become "common practice" with Dell.
Poor form Dell, poor form.
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DELL-Cares
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November 10th, 2020 07:00
Hey,
Sorry to know that your order was cancelled. Dell does not charge you until the order is shipped. The money is just blocked in your account. I request you to check and send us a private note with the order details and your full name.
Kiran J.
DELL-Cares
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November 11th, 2020 00:00
Hi,
I hope your issues are resolved. Please reach out if you still need assistance.
Kiran J.