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14 Posts
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1899
August 7th, 2018 10:00
Shipping APO\FPO
I have now been transferred 5 times trying to fix a shipping issue and no one will transfer me to a supervisor.
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Unsolved
This post is more than 5 years old
14 Posts
0
1899
August 7th, 2018 10:00
I have now been transferred 5 times trying to fix a shipping issue and no one will transfer me to a supervisor.
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GAAK
14 Posts
0
August 7th, 2018 10:00
and now the line has cut off and I have to start all over
GAAK
14 Posts
0
August 7th, 2018 10:00
What is the issue, why can't they transfer me correctly
GAAK
14 Posts
0
August 7th, 2018 10:00
7 Transfers
GAAK
14 Posts
0
August 7th, 2018 10:00
6 times now
GAAK
14 Posts
0
August 8th, 2018 07:00
Now 4 transfers today
GAAK
14 Posts
0
August 8th, 2018 07:00
3 transfers so far today and no supervisor
GAAK
14 Posts
0
August 8th, 2018 08:00
After 10 transfers today and 7 yesterday. Over 2 hours of time. In theory my order has been fixed. As it isn't showing up on my account yet, we will see. I was told to check back in 2 hours time to see if it is showing on my account.
GAAK
14 Posts
0
August 8th, 2018 08:00
Transfer #9 today
GAAK
14 Posts
0
August 8th, 2018 08:00
After 10 transfers this guy says he is a supervisor
GAAK
14 Posts
0
August 8th, 2018 08:00
and now the line cut off
GAAK
14 Posts
0
August 8th, 2018 08:00
and I have request a supervisor multiple times. Apparently Dell either doesn't employ supervisors or they are all on a smoke break.
GAAK
14 Posts
0
August 8th, 2018 08:00
I am now up to 16 transfers and 2 line drops over 2 days trying to fix and order. I have also spent almost 2 hours on calls. At this point, if I had cancelled the order yesterday and ordered a more expensive option from another company I would be ahead with the cost of my time.
GAAK
14 Posts
0
August 8th, 2018 08:00
8 transfers today