System Exchange Return Label

Question

Hi,      I bought a Alienware M15 R5 on Jan 8th, 2022 and just a few days after receiving my order on Feb 3rd the fan for my GPU stopped working and my system boot startup started showing me a FAN Failure error. Naturally, I opened a support ticket on Feb 8th and after all the investigation from the support team, they decided that I would be shipped a new replacement unit.       I was provided with all the details via email and I received my replacememt unit on March 1st which is working flawlessly so far. But, in the email it was mentioned that I would have to return my defective unit within 90 days or my account would be locked. The return would be made possible by DELL by shipping me a Return Label via mail through USPS, which would arrive 4-5 buisness days after I had received my Replacement unit.      It has been 30+ days since I received my replacement unit and I have yet to receive my return label. I would like to follow up on this issue, as I do wish to have my ACCOUNT LOCKED       Any updates on this matter would be appreciated. Thank You!

Brad L (retired) · Accepted Answer

Update - Dell-Cares was able to help with getting a waybill sent out.

Customer Care

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