System Replacement and Dell Responce

Question

I ordered DELL LAPTOP from Dell WEBSITE on 24/OCT/2020For MY BROTHER STUDY PURPOSE .My brother this time,he is appearing to EXAM on JANUARY. I received the Delivery on 31/OCT/2020. I reveived DAMAGED HARDWARE.Soon After I have started LAPTOP is NOT WORKING PROPERLY.on 2/NOV/2020 HARD DRIVE,SPEAKERS,WINDOWS FILES are NOT OPENING PROPERLY. I raised COMPLIANT EVEN I went to DELL AUTHENTION SERVICE CENTER.THEY are also mentioned the same PROBLEM which I mention above I requested for RETURN it.THOUGH there is NO Foult FROM MY SIDE.They are telling 'WE CAN ONLY REFUND THE MONEY WITH 15% DEDUCTION' ESCALATION TEAM is responding.since Monday  and Customer Supporter is goes on tell  WE will update you since 5th NOV. THERE IS NO SINGLE ERROR FROM MY SIDE..DELL is BEHAVING LIKE THIS. I thought DELL has best service provider BUT after experience I'm losing TRUST on DELL

DELL-Cares · Answer

Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.

DELL-Jesse L · Answer

vikashyd,   I will look into the issue for you. We will respond back once I hear back. Did you perform any Windows reinstalls on the computer to possibly resolve the issue?   Dell-Jesse L

vikashyd · Answer

Hard DRIVES and Speakers are Crashed  THAT's what the technical service provider and DELL service Center(in HYD) tells..IT is already VERIFIED that THEY are not working

vikashyd · Answer

SINCE starting every FORUM of DELL is telling the same THING  BUT,I Did't Yield any results

DELL-Aniketh S · Answer

Alright. Can we setup a service to have the parts replaced? That would be a quicker resolution of the issue.

vikashyd · Answer

No I can't trust the laptop.

That's why I raised the issue for system replacement..

No one is responding in time.

I didn't had any solution in my problem. After waiting for more than 10 days

When this so called escalation team will contact me..No one knows

DELL-Cares · Answer

vikashyd, we understand where you are coming from. The case was escalated today to the Escalation team today in order to apply for the system exchange. At this time, we will need to wait for the case to be reviewed by them and wait for their resolution.

DELL-Cares · Answer

I've sent this to a supervisor and am seeing what we can do. ^JKC

vikashyd · Answer

since MONDAY I'm herding the same WORDS but CONCLUSION had been made  IF you Want please Check ..  Service TAG NO- Order No- Case no-

DELL-Cares · Answer

One moment while I review the case. ^JKC

DELL-Cares · Answer

I should know within 12 business hours. I will update you myself. ^JKC

vikashyd · Answer

* NOT CONCLUDED till now,

vikashyd · Answer

Can i Expect conclusion EVEN today or just i have to wait for long days by making mistake of buying DELL

vikashyd · Answer

LET's see..even u stand on ur words

vikashyd · Answer

... do you have any word on it

Customer Care

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