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June 2nd, 2014 20:00
Tablet Accidental drop claim
How do I file for an accidental drop claim? Last year in November I bought my daughter a 7" tablet with 2 years of accidental drop coverage. She dropped it and cracked the screen. I cannot for the life of me figure out how to contact someone to file a claim against the accidental damage service. Nothing on the Dell site seems to lead in any direction. I found a copy of my invoice on the web site but I am lost after that.
| 1 | 1 | 963-5911 | *Accidental Damage Service, 2 Y ears | |||
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DELL-Harish R
677 Posts
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June 3rd, 2014 05:00
Hi,
Thanks for reaching out to us.
Since the system does come with an accidental damage care, we'll definitely have the system fixed and make sure that it is working to your satisfaction. Please send me a private message with the computer's service tag, Name registered during the system purchase and email address so that I can check system configuration and assist you further. To send a private message, click on my name and send private message.