Technical issues since the Rewards Update

Ever since the Rewards Update, my Rewards Expiration Date stopped moving when points get added, even though the June 1st email said they will now expire on the 366th day of inactivity. I've also noticed even though the cumulated DRP amount seems right when checked on Alienware Arena or on the Dell Rewards page, the top bar says 0$ and if I go to Rewards history, any earned DRP before the May update doesn't show up and it shows a negative balance. I was told by a Dell representative last monday to give them 3-5 business days and reply to the private message if it was still not fixed, but the private chat says Conversation Closed, and no one replied yesterday when I replied to my old post.