Trying to cancel order please

Hi,

Sorry for not being able to respond to you in time. We're facing an unusual spike in volumes today, and we're only seeing your message now.

I'm sorry to know about your order. Could you provide the Order # and the registered owner's name via direct message? I'll have it checked right away.

-Susanna

Says there is no order number ready and the name is tanner Berkey 

I'm sorry, without an order # or Dell purchase ID. I wouldn't be able to cancel the order.

-Susanna

thats the id

I have a purchase I’d would that help?

Thank you for the details.

Your order is on payment hold and if it stay on hold for a longer period of time. The oder will get automaicaly cancelled and the refund will reflect your original mode of payment in 2-3 business days.

-Susana

So will I get a refund or a cancellation either way?

thank you

Hi, 

I have sent you a private note. 

Kiran J. 

I don’t know how to view private notes I’m sorry