Trying to make an order

I tried to make an order last month for ink and drum for the 1700 laser printer.  But, I never got the product.  I followed the directions to the letter (not my first time ordering) and like almost every time the order has problems and I'm left hanging.  I called about 5 to maybe even six calls to be placed on hold and juggled to other people.  They put me on hold for 1/2 hour to 45 minutes and then disconnect the call.  Not once, but twice.  I asked for a supervisor and the same thing.  This is the India call center doing this.  Because they barely speak English well this starts the problem.  One of the Reps thought I was swearing at him.  What's up with that?

Every time I place an order I have to redo it.  NOT EFFIENT.  They claim my PO number wasn't valid.  WHAT?  I am the GM here, creating and issuing those numbers. I sent the tax exemption form and the PO form to the Rep twice. I asked another Rep to let me speak to someone in the States.  Never happened (placed on hold and then disconnected).  I tried to find another number to contact someone about this, but the calls go to India.  How I see it, you have the Fox guarding the chicken coup.  Good luck with that!

It shouldn't take no more than a few minutes to make this simple order.  I'm finding it takes about 2 to 3 hours of phone tag and emailing and get nothing but aggravation. There's my printer empty and not useable for billing.

 Today you are losing me as a customer and Dell products will not be purchased for this organization anymore.  As the equipment wears out it will be replaced with a competitor's product that's willing to do business with me instead.  I've been a customer since the late 90's and been faithful.  Dell, you have not returned the courtesy, so it is time to part ways. 

I use to think you guys were great.