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November 7th, 2024 23:26
Unacceptable Return Policy
I am trying to reach out to Dell because I am not happy with my laptop purchase and they keep on saying it is outside the return policy. Just like any other complaints here, we are not happy about the Inspiron 15 we have bought. We explained to them that it is only 7 days beyond 30 days window. The return team cannot do anything about it and received same response. I am reading a lot of reviews and if I knew that this will be the case, we could have just bought other brand. This is really frustrating especially if you are not happy with your purchase and you paid the amount of money you worked hard for!
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DELL-Cares
Moderator
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November 7th, 2024 23:41
Hi,
I've replied to your message via PM.
ejn63
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November 8th, 2024 02:10
There is no brand that offers more than 30 days grace on returns -- some (Apple) offer only 14.
Whatever you purchase next, be sure you understand the return policy, or you will be similarly disappointed.
If buyer's remorse is expected, return before the period ends (and realize that once you open a system, the return isn't free -- you will pay a restocking fee and shipping to make a return).