Unsolved
3 Posts
0
421
June 2nd, 2021 12:00
Undelivered order
My item was promised to be delivered on 28/05/2021. They didn't . It's 6 days still waiting.
I don't know what to do anymore to receive my item.
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Unsolved
3 Posts
0
421
June 2nd, 2021 12:00
My item was promised to be delivered on 28/05/2021. They didn't . It's 6 days still waiting.
I don't know what to do anymore to receive my item.
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ZedYago
3 Posts
0
June 4th, 2021 12:00
They are not solving problem.
They said that they can't deliver.
They want now to cancel the order.
I am confused and tired from all this email traffic. More than 50 mails has been sent during the week without solution.
How difficult can be to deliver one monitor!!!
ZedYago
3 Posts
0
June 8th, 2021 10:00
At the nothing. Nothing has been solved.
I have to cancel order and look to buy monitor from another brand.
DELL-Cares
Moderator
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27.8K Posts
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610 Points
0
June 8th, 2021 11:00
HI,
I'm sorry to hear this.
Our regional team is workiing on your case and waiting for the order to return to Dell and pocess the refund
DELL-Cares
Moderator
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27.8K Posts
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610 Points
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June 15th, 2021 07:00
Hi Bimen,
I would like to inform you that we have submitted a request to cancel the delivery. The shipment is currently in transit back to Dell. Once the package is received back at Dell, the refund will be processed back to the original mode of payment within 10 business days.
We are following up on the status of the refund and will keep you posted with further updates.
Regards,
Nimin P M
Gillumhalo
1 Rookie
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2 Posts
0
June 15th, 2021 08:00
I was told my device was out on hold for 2 weeks due to covid and I’d be contacted at a later date to schedule an appointment. Now after ready 10+ emails it’s says today at 9am and today at 11am.
I can’t do today because I made arrangements. If I could have a guaranteed date time and not a repeating cancellation that would be awesome
(also my whole has had our second vaccine, so we will be vaccinated and wearing masks)