Unsolved
6 Posts
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1349
December 14th, 2021 09:00
Update: Aurora R13 Delay Cause
Hi Community,
So those of us that are waiting on Alienware know all our orders got pushed to Jan 2022. So I got off the phone with Dell this morning and get ready for it. The reason...For the delays...Are packing peanuts. Yes the things that they pack in a box to protect the shipment.
Just thought everyone should know this weeks 'truth' about the delays.
Yep.
Packing peanuts.
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Valistar
2 Intern
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132 Posts
0
December 14th, 2021 14:00
Yes. I got the same response from Dell Cares agent. They gave me a part number that equated to packing materials. They didn't mention packing peanuts, which is odd, because I haven't seen any of that material in the Utube R13 or other model unpacking videos.
Gamerguy420
6 Posts
0
December 14th, 2021 14:00
To be fair it was packing peanuts and the plastic/styrofoam used to “protect the unit in transit”
CTG_8273
2 Intern
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514 Posts
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December 14th, 2021 19:00
That is just too funny.
RHC4
1 Rookie
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29 Posts
1
December 14th, 2021 23:00
I saw this thread before I opened my R10 that just arrived today.
I took a picture of the box.
The only packaging was the foam.
VeryCreativeUsername
1 Rookie
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7 Posts
1
December 14th, 2021 23:00
On the bright side you got January 2022, I got March 2022 lol. I thought it might be the silicon shortage, or something of that realm.
Valistar
2 Intern
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132 Posts
0
December 15th, 2021 02:00
Gratz! New computers do exist!
lawnman21
1 Rookie
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8 Posts
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December 15th, 2021 06:00
I hate to say it, but mine also "went into production" yesterday. Either Dell received a massive shipment of the parts they clearly don't have or they changed all of our statuses arbitrarily lol I'll let you decide which scenario you think is more likely at this point.
drunkenkismet
1 Message
0
December 15th, 2021 06:00
Well, I ordered 11/14 with an estimated shipping date of 12/15. After a few chats with different reps, my status **finally** updated to the ever-reliable In Production yesterday. Strangely, the estimated shipping date still says 12/15 -- yes, today -- with an anticipated delivery date of -- get this -- 12/16.
After perusing the forums, I know with absolute certainty that, now, a deficient supply of packing peanuts means I probably won't see my Aurora R13 until early 2023.
If the status doesn't update by EOD, and depending on the outcome of the update -- if it actually happens -- imma hop over to Origin PC or something. They've got ready-to-ship models that'll make it here sooner. Oy.