Walsh Western Delivery

It has been of great comfort to me recently to discover that I am not alone in experiencing problems with my Laptop Delivery.

Having ordered my Inspiron 7520 on 14/10/2013 (and making no custom changes) I was somewhat surprised, 6 days later, to see that the Laptop had been listed as "In Production" for 4 days - a state that is defined as being there for those of us that have customised our orders. No worry though - it was being built surely. On the 20/10 I received an email informing me that demand had exceeded the predicted forecast for this model an my Estimated Delivery date had changed from the 25/10 to 1/11 - again annoying (and puzzling - surely this was noticed whilst the laptop was in production 4 days earlier). Nevertheless I waited and on the 23/10 I saw that the order had been completed and referred to Walsh Western for shipping.

So began the routine of checking the Walsh Western link I had been given for news. Over the last 6 days it has simply said the following (personal details removed of course)

rder	Status	DEPARTED MANU.FACILITY	�
	Delivered On	n/a	�
	Received By	CHINA
	Sent On	23/10/2013
	Order No.	�
	Box Qty	1
	Weight	3 Kgs
	ETA	n/a	Please check the order history below for any possible delays.

History	Date	Time	Location	Activity
	23/10/13	17:15	CHINA	DEPARTED MANU.FACILITY
	23/10/13	09:15		PENDING.

Notes	If the ETA falls within a National Holiday in the destination country, then delivery will occur on the next business day.
	Walsh Western International authorizes you to use Walsh Western International tracking systems solely to track shipments tendered by or for you to Walsh Western International for delivery and for no other purpose. Any other use of Walsh Western International tracking systems and information is strictly prohibited.

Could somebody please help me find my laptop? - it is already a late present and now I have no confidence in it's delivery by 1/11 - especially since there is no ETA listed with Walsh Western and it appears to have been sat in the same location for 6 days. This is the worst service I have ever had from a company - a delay is understandable most of the time - but with no explanation (or apparent effort from the service company) it is frankly insulting to have had my money taken.