Walsh Western Issues thread

Hi

I urgently need to find out what is happening with the delivery of my Ultrabook, ETA was yesterday but Walsh Western so called tracking system has not been updated since the 1st

upon further investigation it seems that the shipping address was incorrect, so i have emailed Dell to advise correct shipping address, but when will this get updated and why was there no notification to say that address was incorrect, I had to chase myself. A phone call would have sufficed.

Anyway can anyone help from Dell with an update please

Rich

Hi richlewis13,

Thanks for posting your comments and bringing your tracking issues to our attention.  I am happy to forward your customer account information to customer service representatives supporting your area. Please provide the following information via private message (click my user name and then click Start Conversation).
 
Name:
Email Address:
Shipping Address:
Phone Number:
Order Number:
Service Tag #:
Country of purchase:
Current country location:
Reason:

Thanks,
Lorna

Still haven't received my laptop even though the delivery status is shipped and should have been with me 3 days ago. The delivery company Walsh Western seem to be causing a lot of problems with other customers....this is worrying me and I am not sure what to do as you cannot contact the delivery company direct??? Not very reassuring....now I have to wait until Monday. Not impressed with this service!

Why don't they take note of these complaints??? there are enough of them.  What I found really bad is that there is no link from any page if you have delivery concerns. Why can't they set up a system like other companies do, so that you are directed through to a procedure that would sort out the problem. Amazon are a perfect example of this....take note Dell (if anyone from Dell bothers to read this forum)

That doesn't seem to work either. 'Problem - loading params failed'. The link provided, Musicmich, was to Syncreon (???) which also contains no information! I am dreading unravelling a delivery date with Walsh Western. 

Hello,

The shipping link provided goes to a blank screen in Walsh & Westerns web site.

I can't find out any shipping information. 

Why is your shipper providing this sub standard service and how do I find when it's going to be delivered?

Regards

A

Hi Andrew,

Sorry for any inconvenience caused.

Please private message me your Order Number and Customer Number.To private message click on my user name and click start conversation.

I will see if I can help you track your order and get the estimated delivery date.

Thank You

can someone please let me know who to contact to find out what has happened my laptop delivery. The Walsh Westen site just says it is in DPD Ireland and the ETA was 3 days ago. There is nothing I can track on the DPD website

Hi Walter,

I am sorry you're having trouble tracking your order.

Please private message me your Order number and Customer number.To private message click on my user name and click start conversation.

I will check on your order status and get back to you.

Glad you got the information.

Please feel free to post back for any help.

Thank You

thanks I already got through to customer support who have confirmed a delivery date with the courrier

Hi Martin,

You can provide me the Order no. and the customer no. via private message (click my username and then click Start Conversation). I can check and provide you with the status.

Please reply if you have any questions.

Have been trying to track my order with no success. Walsh western site does not work, was directed to another site, does not recognise my order number or customer number. Have tried to contact customer support, won't accept my oreder number form my invoive. Tried to call customer service for help, kept on hold fo 20mins until I gave up.

Would appreciate some help to ensure can take recipe of order!

Many thanks Martin

Hi Roshan,

It's good to see someone at Dell appears to have some interest in customer issues.

My story...

I ordered an XPS high-end laptop last week and have become entangled in the Walsh Western pantomime that many of your customers find themselves.  Checking the internet posts this has been going on for years.  Shame on Dell that you can't sort out basic fulfilment which is such an important part of modern life.

I received an email last Friday (5th April) advising me that my laptop had shipped and providing a link to the Walsh Western tracking site.

Sure enough it was there and an ETA of 9th April.  This was still the case on the evening of the 8th April, so I took the 9th off work to ensure I was at home to receive it.

9th April and the ETA is still the 9th.

By 1600 on the 9th I became concerned that nothing had turned up.  Rang Walsh Western (premium rate).  Initial response was that yes it was going to be delivered and I should be patient.  Pressing a bit further and they then established that they hadn't received the item from Dell yet!  I should contact Dell.

I rang Dell and again the message was 'be patient it will arrive'.  When I said that it hadn't been sent from Dell yet I was held on the line for 15 minutes (again premium line) and finally advised that there was a parts shortage and the laptop was stuck in manufacture.  I was given a case number and assured that someone would get back to me shortly.  Needless to say that call didn't come.

So, I've bought a top of the range laptop, I've upgraded to the 3 year NBD warranty and effectively done everything that Dell could wish.

In return I've paid my money, been at best misinformed and down a days pay and potentially another when it does turn up.

Sadly when I researched this on the web the complaints go back to 2006 and the story seems very familiar over the years.

Can you help?  I will PM my customer number etc.  Your assistance would be greatly appreciated

Laurie