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July 30th, 2020 07:00
Warranty Extension - Alienware m15
Good afternoon, I want to extend the warranty for my Alienware m15. I am unable to contact the support numbers that I get when I follow the links and I am unable to get any email address. I always get error 'could not complete your request, please try later' when trying through SupportAssist.
Please advise how can I extend it, 5 days to go till expiry.
I live in Qatar and the System is registered in the United Arab Emirates
Thank you
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ejn63
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July 30th, 2020 07:00
I think you'll find all support there is through dealers/resellers - start either with a local dealer or the original selling dealer. You likely won't be able to contact Dell directly, as I think you'll find Dell has no official corporate support/presence in that part of the world.
A51-06
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July 30th, 2020 07:00
https://www.dell.com/support/home/en-ae
Enter your service tag and then see your options.
A51-06
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July 30th, 2020 08:00
My mistake @ejn63 .
wdmalik
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July 30th, 2020 12:00
Yes Sir, you are right. The reseller from whom I had purchased the machine has declined to extend the warranty hence I was looking for options to contact Dell directly. This is due to current overall geopolitical situation in middle east. Seems like I have no other option.
Thank you
A51-06
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July 30th, 2020 14:00
Sorry for the mistake.
ejn63
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July 30th, 2020 16:00
Warranty extensions rarely make economic sense -- you'd probably find that just one year's extension would run you upward of $400 or more in USD. You may as well hold those funds in reserve in case a repair is necessary.
A51-06
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July 30th, 2020 17:00
Yeah it’s better off to save the money when you need the actual repair done.
A51-06
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August 3rd, 2020 16:00
Your welcome.
wdmalik
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August 3rd, 2020 16:00
Well, in general, I totally agree with you.
Back in 2008, I ordered a custom-built Area-51 m17x. It had dual graphics card based setup. One of the graphics cards and one ram module had issues after three months of warranty expiry and I was not able to get them as it was told Alienware does not keep parts after warranty expiry.
A lot has changed since then, hope nothing such will happen with me.
Thank you all for your response and valuable comments.
@Alienware Area-51 ALX 2006 @ejn63