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1 Rookie
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2 Posts
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6 Points
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45
May 15th, 2026 19:28
Warranty Problem
I have an issue with my GPU and fan. Each time I mention it I'm told I need to send the laptop for repair, but I have on-site Warranty. I can't download the pdf, but please see invoice <To protect you, your private information was removed from public view. All private data was saved to your private Case. DELL-Admin>
Regards
Stewart
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DELL-Joey
5 Journeyman
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327 Posts
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1.6K Points
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May 15th, 2026 21:10
Hi Stewii,
I see you were engaged with our automated assistant for service and based on that engagement and prompts selected collect and return service was setup. We do acknowledge that your system also has an onsite support warranty, but this does not cover onsite support to trouble shoot a system. A technician is only dispatched with parts once that has been completed over the phone or chat support. If you wish to cancel the collect and return service, and move to onsite repair after diagnostics please contact support at 0800 085 4878.