Warranty Tranference

Question

Hi everyone,

I bought a laptop (the new inspirion 14") while i was visiting the U.S last summer as a gift for my wife. Since i came back to Israel i had problems with the computer - it suddenly become very slow. I ran the diagnosis and it said i should replace my hard drive. So, i called the support in Israel willing to activate my warranty, they told i should transfer the warranty from the U.S to Israel. I filled the warranty transference form many time in the last 6 months and every time they send me the same answer (something about me not writing the accurate details of the former owner). The support in Israel doesn't help me and I didn't find anyone that can help me solve this annoying problem.

Maybe someone had the difficulty? How did you manage to solve it?

Thanks

Ohad

DELL-Appu S · Answer

Hi Ohad,

Apologies for the experience. I would like to look into this matter and assist you. You may provide the service tag of the computer and the name as it appears on the account via private message (click my username and then click Start Conversation) so that I can check the further course of action.

Please reply if you have any questions.

OhadR · Answer

Hi I don't find the details you are asking for. The only code I seem to find is the Diagnostic ID: CXYWMT104242013112447. If this code doesn't help you please instruct me how to find the others. Thanks Ohad

DELL-Appu S · Answer

Hi Ohad,

Thank you providing the information; I appreciate it. I would require some more information so that I can assist you further. I have sent you a private message. Please reply with the required information.

In the mean time, please elaborate the issue. You have mentioned that you ran the diagnostics and the hard drive needs to be replaced. In order to replace the hard drive, technical support requires an error code (example 2000-XXXX) and a validation code. Please provide the error code and the validation code.

Please reply if you have any questions.

DELL-Appu S · Answer

Hi Ohad,

Please follow the steps mentioned below on the run the diagnostics.

Power off the computer.
Restart the computer, press 'F12' key on the Dell logo 4-5 times.
Select ‘Diagnostics’ from the boot menu.
Please make a note of the error code and the validation code if any.

Please reply with the results.

OhadR · Answer

Error code 20000151 Validation 105732 Thanks

DELL-Appu S · Answer

Hi Ohad,

Thank you for the information. I have initiated the process for transferring the ownership. Please allow me 2-3 business days. I will keep you posted on the status.

Please reply if you have any questions.

DELL-Appu S · Answer

Hi Ohad,

I can see that the ownership has been transferred to your current location. Unfortunately we have not received feedback from you on this topic. If you need continued support, please write back. Other community members who need assistance please start your own topic in a new thread.

OhadR · Answer

Hi, I didn't get any massage from Dell about the ownership transference. That is the reason I didn't told you anything. What should I do now? Thanks Ohad

DELL-Appu S · Answer

Hi Ohad,

As per the error message you have mentioned, the hard drive might have to be replaced. I am sending you a private message. Please reply with the information. I will look into the possibilities and proceed further accordingly.

Please reply if you have any questions.

Customer Care

Warranty Tranference

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