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April 19th, 2019 08:00
Warranty
I bought my notebook on april 30th 2018, now it's april 19th and Dell writes that I'm out of warranty, I got also a serious problem in the first month and the notebook was repaired.
On the call it seemed that the notebook was already registered by someone else, the courier called someone else and I was not getting back my notebook, may I know why?
I have the invoice, and all the emails with support.
I wrote, no answer, I emailed again: they told me to call by phone, the phone service is not responding today.
It seems a little strange for a company like Dell.
thanks, I still hope for an answer, Paolo
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Dell-SreejithR
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April 19th, 2019 09:00
Thank you for your message. I will be glad to investigate this & assist you further.
Was this system purchased from Dell directly or through a 3rd party retailer or online?
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Sreejith R) & send a private message with the service tag, purchase invoice copy, registered name & email address.
How to locate the service tag