Warranty

Question

Dear Dell Warranty Escalation Team / Customer Care,

I am writing to escalate a warranty service issue that has not been resolved satisfactorily.

My Dell product is still under warranty. On April 24, 2026, I contacted Dell support regarding multiple sudden crashes. I was issued

The technician was scheduled on multiple occasions but never showed up. Despite multiple chats with the supervisor named Aniket via Dell SupportAssist, the issue remains unresolved after 15 days.

I request your immediate assistance to resolve this matter by expediting the repair or replace the unit.

I have attached the case information.
<To protect you, your private information was removed from public view. All private data was saved to your private Case. DELL-Admin>

Please treat this as an urgent escalation and provide a resolution timeline.

Thank you.

Regards,

Hugh Le

DELL-Cares auto response · Answer

Hello! Thank you for reaching out to us. I am your Dell-Cares contact for order related queries. Unfortunately, our customer service is currently unavailable. We are available Monday through Friday. Please reach out to us on any of these days and we will be glad to assist you. Thanks for being a loyal Dell Technologies customer.

Lehugh · Answer

Dear Sir and Madam,

I am writing to escalate a warranty service issue that has not been resolved satisfactorily.

My Dell product is still under warranty. On April 24, 2026, I contacted Dell support regarding multiple sudden crashes. I was issued a case number <To protect you, your private information was removed from public view. All private data was saved to your private Case. DELL-Admin>

The technician was scheduled on multiple occasions but never showed up. Despite multiple chats with the supervisor named Aniket via Dell SupportAssist, the issue remains unresolved after 18 days.