Unsolved
7 Posts
1
511
February 7th, 2022 12:00
Worst Customer Service Ever !
33 Days and counting from the moment I reported a broken Desktop.
22 days since they received the unit.
Speaking with a Supervisor is harder than getting the President of United States on the Phone.
And if it can get any worse: Refuse to enforce their Own policy to exchange the unit after more than 15 Business days : "We are working on it!!!"
Congratulations !! You are the Worst!!
No Events found!
ELBOB01
7 Posts
0
February 7th, 2022 12:00
Look for the community manager, coming and asking for my service TAG in direct message, "To help me ".
Like i'm not calling every other day for the last month, or like i'm not on the phone right now, on hold/mute for the last 30mn, with a service Tech Trying "help me"
You are the Worst.
PS: The unit was bout 12 months ago, cost 3500$ + an additional warraty until 2024.
Edit: your tech just hung up the phone on me after 45mn of hold !
Don't worry, you are still the Worst!!!
ELBOB01
7 Posts
0
February 7th, 2022 13:00
Update:
15mn after I posted this : the status changed! Funny that this did not happen during the last 22 days you had my system in your facility.
Of course I provided the Password in 2 separate forms with the system.
And here is how you waste Another business day.
The Worst!
The Dell repair technician is unable to move forward with your system diagnosis. This may be related to a software issue, a system password, or another problem that requires your assistance. We will contact you within one business day.
ELBOB01
7 Posts
0
February 7th, 2022 13:00
To the Moderator/Community Manager who just contacted me in private: I sent you the Service Code! And I will be posting your response here.
Guys: who wanna bet that the response will be "In progress"?
ELBOB01
7 Posts
0
February 7th, 2022 14:00
Update :
Reponse from The Moderator/Comm Manager in private.
"Please wait for the next 1 business day and our Depot team will get in touch with you."
L.O.L (for the content and the company policy not the person).
Meanwhile, The Supervisor that was supposed to call me within one hour ... of course, didn't call, dispite the call request being in the system.