Worst ever Dell Laptop purchasing experience

I am a loyal Dell fun, remembered that old day, excellent service that provided. Now it became a nightmare.

I started my order on Sep 2, 2020 for my son's internship work. I expected the laptop could be delivered on Sep 6, that was what I have been told. then I received an email said it was delayed once then delayed twice, to Oct 21, I was patient enough and waited near the date that the laptop was supposed to delivered, and I saw no movement from the order status, tried to reach out to support, and very difficult to get connect by phone, either no one picked up the phone or cut off in the middle of conversation, then I tried use chat, I heard of different stories about the mate for my laptop ordered, someone said it is still processing someone said it is end of life - dead due to Dell could not build it as the spec Dell provided and I ordered. Understood there may be some cases cause such thing happens. But the problem is this never communicated to me, my order became a dead, orphan order without my knowing. 

Finally confirmed the order was dead and I had to start a new order for a much more expensive one. The order was started on Oct 20 and delivered on Nov 20. Because of such tough time I spent and experienced, and lost student discount on my new purchasing, I was offered some discounts as credit once laptop delivered. I chatted with order support and they initiated refund process on Nov 18, to day is Dec 9, after 20 some days no refund shows on my credit card account. Chatted in again, I was told another error happened for failing refund me. I almost forgot this matter, until I received an email as me to rate my order and Dell service experience, I am kind enough gave 5 average rating for this purchase, and I have been asked why did so, lol. Look at your whole order fulfillment process, can't believe that it was Dell. Anyway it reminds me that I still have outstanding credit. Now Order Support initiate another refund request to Dell finance department, let's wait and see if eventually arrived to my credit card account.

In general, for the period of order fulfill process and the time I spent (it may be accounted 2~3 time then the value of the laptop I purchased). Simple like that, ordered on Sep 2(starts), delivered on Nov 20(Ends) see how long it took me receive my treasury Dell laptop? I had no choice, but lend my laptop to my son for his internship work, and I had to use back an old machine.

If you could see from the above you would understand how difficult to do business with Dell - Please please improve you business process or otherwise you will loss your customers.

A truly Dell fun