Got an XPS laptop at Dell website (CAD1,500).

It happened to arrived the first day I was away on (a 2 weeks) holidays.

Catching up at work and with life after holidays prevented me from using the laptop frequently when I returned home.

When I had the time to start to use my new laptop on a regular basis, I realized it shuts itself down at random or goes to sleep and doesn't respond when I press any key.

I have to do a hard shutdown every time. Sometimes twice a day.

By the time I requested a refund or replacement for it, they said the laptop was older than 30 (may 40 or 45) days so no refund or replacement for me.

The only solution presented so far has been remote diagnostics for 3-4 times which is clearly not working because the laptop keeps failing.

I asked how many times this remote diagnostics has to be run until a real solution is offered, I got no response to that question.

Last time we scheduled a call for this remote diagnostics thing, they didn't even call; the person who was supposed to call responded to my email saying he got stuck with another client at the phone... is he the only person working at that department?

Sad, very sad.