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July 9th, 2017 16:00

Wrong OS listed when I input my Service tag. Then i can't trust the listed drivers to download

I logged into using my service tag and find that it lists my XPS 8700 as a Windows 8 64-bit in the Download and Drivers page. I requested Windows 7 64bit when I purchased it, which is what i have currently. Now, I can't trust the drivers listed down below since it thinks i have Windows 8. Also, on that same page there is a "Change OS' link but it does nothing but display a couple of lines of text in which the first line appears to be a fake radial button with the "Windows , 64-bit" selected. It's fake because you cannot deselect it. The 2nd line of text says "Looking for a different OS? View the list of Dell supported operating systems". The "View the list of Dell supported operating systems" part is a link. Click on it and it opens up another page in my browser tab and displays a list of XPS 8700 supported operating systems. Nothing to actually allow me to change the OS to Windows 7 64-bit, so that I can find the appropriate drivers. So disappointed in more ways then one! Can someone update my system configuration?

Sigh, went to the "System configuration" section and selected the "Original configuration" tab and expanded the components and it lists my "YW1R3 : Module,Card,Graphics,NV,M211N" as a

Part #      Quantity  Description

9YJWT    1             CARD (CIRCUIT), GRAPHICS, M211N
I have an Nvidia GeForce GT 720 when the system was purchased.

2.3K Posts

July 9th, 2017 16:00

Hello.  If you click here, it will take you to the dell downloads page for your XPS 8700 which will contain every driver for every configuration that came with the XPS 8700.  You can find the latest drivers available without having to use service tags etc.  

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