WUR replacement, no response from Dell

Question

I have requested for the WUR (whole unit replacement) after requesting for 3 consecutive services which didn't solve my issue. The replacement was approved 20 days ago through social media team and they have uploaded my email id wrong due to that the replacement team could not contact me and todays its been like now month i have not received any email regarding this and when i talked to technical expert team they said me that we have updated your email id but yestarday that means 30-05-2022 the service request status site showed that we have mailed you regarding case but still now i have not received the mail from WUR TEAM and these has happen now 3 times 2) 2 weeks ago Dell Social Media team also pinged regarding my case that we have an update regarding your case  from Product Engineering Team i asked to them that what is the update they replied me sorry for the connivence caused to you we dont have an update regarding your case    What should i expect from Dell India team

SanskarM · Answer

Why should I wait and how many days I should wait because it's been like month atleast I should receive 1 email from WUR TEAM

DELL-Cares · Answer

Hello, We see you are looking for assistance. If you need our help, you can start a Private message with us and we will be happy to assist you.

SanskarM · Answer

Hi these is Sanskar Manchekar I have a WUR request regarding my system that is Inspiron 15 3515 my exam are nearby which are online and my laptop is not in a working condition due to that I will not able to give exam and your whole team will be responsible
And today I have received and WhatsApp message regarding my update from your team that we have an update regarding your case from Product engineering team please reply to these message they said I replied to them they told me sorry for inconvenience we don't have an update for that
2) Your team has uploaded incorrect details 2 times due to that I have not received any email from WUR team
3) I have mailed to your WUR team but till now they have not responded me

SanskarM · Answer

Dear Team your one of your team which is regional Exchange Team is ignoring me from past a month I have a WUR CASE of model INSPIRON 15 3515 and I am still waiting for an email regarding my update because from your side my email id was updated wrong due to that I have not received any email from WUR TEAM so please mail me as soon as possible

SanskarM · Answer

Then atleast tell them to mail me regarding these case i cannot wait more than these time

SanskarM · Answer

original thread. DELL-Admin> Dear Team your one of your team which is regional Exchange Team is ignoring me from past a month I have a WUR CASE of model INSPIRON 15 3515 and I am still waiting for an email regarding my update because from your side my email id was updated wrong due to that I have not received any email from WUR TEAM so please mail me as soon as possible.

SanskarM · Answer

Please reply me with the valuable answer it will be grateful

Customer Care

WUR replacement, no response from Dell

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