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13724
October 17th, 2017 03:00
DataDomain Feature Licensing
Hello Community,
new to the DataDomain Systems i have a (i suppose) fairly simple Question.
I need to license these three features in a DD6300 Appliance:
- Expanded-Storage
- DDBOOST
- Replication
i have a License Activation Key, and activated the systems. I got a license file emailed to my mail account of my company.
but where do i get the 20 digit license key that is required when i click on "Add license" in the DD GUI?
Any help would be appreciated.
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stephanbeck
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October 21st, 2017 03:00
Anyone?
Ryan_Johnson
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October 23rd, 2017 12:00
DD6300 should be running DDOS 6.0 or newer which is using the new license format ELMS. You should be able to upload the file that was emailed to you to the data domain GUI. I don't believe the legacy 20 digit key is ever used on a DD6300.
If your not able to upload the license file as described in the release notes and admin guide I believe the next step would be to open a support ticket.
juicee
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May 28th, 2018 05:00
Dear stephanbeck
I have the same "issue" with a DD2200.
Do you have solved the Problem?
Best regards