We have not heard many reports of any of the Data Security applications from Dell causing this issue. I am seeing a few issues from LogMeIn's forums mentioning similar problems. When you connect in remotely, does the monitor of the system that you are controlling properly display, or does it too show a black screen with the cursor?
Would you be able to provide a list of any 3rd party (Dell or non-dell) antivirus applications or other applications that could conflict? this KB article from LogMeIn may help narrow things down:
Hi, have you found any kind of solution for fixing this issue. Because I facing the same issue with our remote control system. As it waste alot of my time. If you have any proper solution so kindly share with us.
dell-dale p
2 Intern
•
156 Posts
0
August 4th, 2017 10:00
hi WestJ77,
We have not heard many reports of any of the Data Security applications from Dell causing this issue. I am seeing a few issues from LogMeIn's forums mentioning similar problems. When you connect in remotely, does the monitor of the system that you are controlling properly display, or does it too show a black screen with the cursor?
Would you be able to provide a list of any 3rd party (Dell or non-dell) antivirus applications or other applications that could conflict? this KB article from LogMeIn may help narrow things down:
support.logmeininc.com/.../black-screen-when-connected-to-unattended-machine-000309143
Sebastian235
1 Message
0
August 17th, 2022 10:00
Hi, have you found any kind of solution for fixing this issue. Because I facing the same issue with our remote control system. As it waste alot of my time. If you have any proper solution so kindly share with us.