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dell-dale p
2 Intern
•
156 Posts
0
October 18th, 2017 21:00
Hi ctilley465,
Can we validate within the BIOS that TPM is both on and set to "Active"?
We do have a few open items with newer versions of Windows 10 and Dell's BitLocker Manager. Can you check the suggestions in these KB articles:
www.dell.com/.../how-to-troubleshoot-and-resolve-common-issues-with-tpm-and-bitlocker
and
www.dell.com/.../sln305948
If that fails, it may be best to open a ticket with our ProSupport for Software agents if you have an active Prosupport for Software contract:
www.dell.com/.../
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dell-dale p
2 Intern
•
156 Posts
0
October 18th, 2017 21:00
Hi ctilley465,
Can we validate within the BIOS that TPM is both on and set to "Active"?
We do have a few open items with newer versions of Windows 10 and Dell's BitLocker Manager. Can you check the suggestions in these KB articles:
www.dell.com/.../how-to-troubleshoot-and-resolve-common-issues-with-tpm-and-bitlocker
and
www.dell.com/.../sln305948
If that fails, it may be best to open a ticket with our ProSupport for Software agents if you have an active Prosupport for Software contract:
www.dell.com/.../