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whoollybully

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9 years ago

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10041

April 14th, 2017 07:00

Dell Cylance thread defense install issue

We recently rolled out the Dell rebranded Cylance product. On some machines, about 10% they got a popup saying that windows defender is now disabled. I understand that Windows 10 sees Cylance as an AV product so disabled defender, but how to get it to do that without giving people the popup? I contacted Cylance and they have a knowledgebase article on the issue, but will not share it with me since we purchased through Dell. Anyone else using this product and have experienced this issue?