Unsolved
1 Rookie
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12 Posts
2
8102
October 5th, 2021 05:00
DMC cannot connect, check your network connection
My first attempt at using DMC (Dell Mobile Connect) Windows 10 and iPhone 12 went reasonably well. It connected, I could see files and contacts, could send a text (but wasn't notified of receiving any), notifications appeared on the PC - but I could make phone calls (it said it wasn't connected - even though elsehere it said it was - and obviously was).
Next day, I cannot connect either by scanning the QR code or by "using a code". In both cases, my phone says "Unable to connect. Please check your network connection & try again". My phone and PC both have high speed network access. I have re-started the phone and the PC has been re-booted.
No Events found!
steerage250
1 Rookie
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12 Posts
0
January 27th, 2022 05:00
I have deleted and re-installed the app many times - for short-term success.
SWMc
2 Posts
0
January 31st, 2022 08:00
Same problem, installed, uninstalled, reset, reinstalled, in a few days the problem occurs again. I've done this at least 4 times. I was looking into writing some PowerShell script to automate this, but PowerShell is a whole different animal from DOS batch file, and so that will take me a while to learn. So please solve this problem.
DELL-Cares
Moderator
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27.8K Posts
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544 Points
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January 31st, 2022 08:00
Hello, I see you are looking for technical assistance. If you need our help, you can start a private message with us and we will be happy to assist you.
Cronogargaros
21 Posts
0
February 17th, 2022 07:00
same problem, Dell XPS 9510 and Huawei P30.
First time ok, after not
VRXT
1 Message
0
March 29th, 2022 23:00
Hello,
I have been searching for hours to solve the connection problem, and I discovered that there is a driver for the application to work properly. It is possible that you have a problem like mine.
OnToMars
1 Message
0
March 31st, 2022 10:00
I also found a new driver for my XPS8930. Here's the link information:
https://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=RV7HM
Release Date
07 Feb 2022
Enhancements:
- Improved the stability of the application.
steerage250
1 Rookie
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12 Posts
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March 31st, 2022 23:00
Thanks OnToMars, but I tried the new driver and wasted another couple of hours of my life uninstalling, re-booting, re-pairing etc etc and can't get it going fully/ Time to give it away.
I spent hours and hours working on the problem with Dell and they wanted to swap my whole PC out. I said that is too time-consuming and painfull for me, and DMC definitely isn't worth the effort.