4 Posts
0
2208
June 8th, 2021 09:00
3.6.0 plugin not updating
I just installed 3.6.0 and am trying to get the plugin updates, and it keeps failing.
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4 Posts
0
2208
June 8th, 2021 09:00
I just installed 3.6.0 and am trying to get the plugin updates, and it keeps failing.
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Gregor.Smrz
1 Rookie
•
3 Posts
1
June 10th, 2021 04:00
Hi,
I have the same issue with the same errors.
It looks like a browser problem, because with chrome it was not possible because the eula screen was not visible. With firefox i was able to do the update! Please try it with different browser...
Regards,
Gregor
b00ch
2 Posts
0
June 8th, 2021 09:00
Im having the same issue going from 3.4 to 3.6.
it goes to install it and reboots back like it never tried.
DELL-Charles R
Moderator
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4.7K Posts
0
June 8th, 2021 14:00
Hello,
This may be helpful. Video 21 is OpenManage Enterprise Plugins and Extensions - OME S02E09 :
https://dell.to/3w7gB8S
Dell EMC OpenManage Enterprise help video series : https://dell.to/3g0MxGy
Do you have the required licenses?
For example:
Certain features of Power Manager require licenses. Device monitoring and setting threshold values for alerting for both server and chassis devices do not require a license.
Power Capping and Emergency Power Reduction features require the following:
TScott79
4 Posts
0
June 8th, 2021 15:00
@Dell -Charles R it won't install ANY plugin....so?
DELL-Joey C
Moderator
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4.1K Posts
0
June 8th, 2021 23:00
Hello @TScott79,
Just to confirm, what plugin are you trying to update in OME? Could you get a screenshot of it? By the way, what type of license do you have on OME?
Hi @b00ch,
Could you describe how did you update OME 3.4 to 3.6?
b00ch
2 Posts
0
June 9th, 2021 07:00
Oh ty for responding. I was able to get help from the support lines. They are going to look at the logs.
DELL-Charles R
Moderator
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4.7K Posts
0
June 9th, 2021 08:00
@TScott79 - As this is a new release these are the first reports of this.
Does it present you any end user license agreement to accept when you update?
I have a Systems Management engineer engaged that will check into this and I can update on the results.
If you have the ability to contact support directly and open a support case that could help.
@b00ch - If you could update us on the result of your case, when resolved, that would be great.
If you would like to private message me the case number I can get a look.
TScott79
4 Posts
0
June 9th, 2021 08:00
@DELL-Joey C I don't even know what you mean? I had all these plugins working fine before the update and I've never to my knowledge had a license for openmanage so?
None of the plug ins work they all return the same error above when trying to install.
supportassist
powermanager
updatemanager
TScott79
4 Posts
0
June 10th, 2021 08:00
@Gregor.Smrz thanks using FF worked, chrome was not showing the EULA popup at all.
mstubb
1 Message
0
June 15th, 2021 14:00
Once I cleared my chrome cache the EULA finally appeared
DELL-Marco B
Moderator
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4K Posts
1
July 19th, 2021 06:00
Hello,
developers are aware about this issue, but i cannot give you an ETA for the resolution, i hope for the 3.7 or 3.8 version.
Thanks
Marco
didder44
2 Posts
0
July 19th, 2021 06:00
Cheers! Was about to raise a case and saved me time! Dell guys, can you not resolve this going forward? Same issue with upgrading to 3.6.1. too.