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April 22nd, 2025 18:09
Cannot download baseline
The baseline is not refreshing from the dell size. I have checked that
downloads.dell.com/catalog/catalog.gz works from other servers.
Unable to download the catalog file. Make sure that the remote repository is available, also if a certificate was used in the request, then make sure is valid.
Task Failed. Completed With Errors.
I have a work around by setting up a nfs server.
I have a work around by setting up a nfs server.
This started failing on multiple openmanage servers
Could something be wrong on the Dell side?
Could you provide way to diagnose further and debug this?
This is happening on multiple opensearch boxes
Version 4.4.0 (Build 75)
This is happening on multiple opensearch boxes
Version 4.4.0 (Build 75)
Version 3.10.2 (Build 13)
No Events found!
DELL-Young E
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April 25th, 2025 10:27
Hello, it appears that the firmware catalog cannot be downloaded from the Dell online portal,
Or are you trying to download the catalog/firmware DUPs from the internal OME share into the servers?
Typically, the catalog gets downloaded from Dell Online into the internal OME share, and the servers will download the catalog + firmware DUPs from the share to be applied.
From our lab within, catalog download is successful from Dell Online
We tried pushing the OS Driver Pack to my R760xd2 server and the package was successfully downloaded.
Customers can perform a test to the Dell Online site (downloads.dell.com) under the Troubleshooting menu
Monitor > Troubleshoot > Appliance > Test Appliance Connection > select Dell Online from the dropdown
Ensure that port 443 is allowed in the firewall between OME and the Dell downloads portal.
Refer to Pages 23 to 26 of the OpenManage Enterprise 4.4 User's Guide on the Network Port Requirements and Firewall Exceptions.
Please also make a note of the following:-
If you prefer a working session to investigate further, I suggest you raise an official ticket with the support teams in your respective region.
Respectfully,
gregl2
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April 22nd, 2025 18:10
typo when put multiple opensearch boxes
i mean multiple openmanage boxes
gregl2
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April 22nd, 2025 18:15
Aslo now getting the following error when i tried to update firmares
gregl2
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April 22nd, 2025 18:32
more errors when trying to download updates using my brwser
The webpage at https://dl.dell.com/FOLDER12743539M/1/iDRAC-with-Lifecycle-Controller_Firmware_5MXXN_WN64_7.20.10.50_A00.EXE might be temporarily down or it may have moved permanently to a new web address.
DELL-Young E
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April 23rd, 2025 01:23
Hello,
I have no issues downloading, most likely related to your network config, I'm thinking.
You can see from my screenshot.
Could you please send me your service tag through https://www.dell.com/community/en/direct-messaging
Respectfully,
user7654
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April 24th, 2025 12:43
@DELL-Young E
Hello,
I have the same problem. I found that I can't create new repository with the latest catalog version. If I try it, then no baseline for this repository is created. The problem starts after update to catalog version 25.03.31. So I tried to create repository with older catalog 25.03.24 and baseline was created. So I think there could be a problem with newer catalogs. In this catalogs is weird iDrac versioning (Name: iDRAC 7.20.10.05, Version: 7.20.10.50)
Best regards
Martin
(edited)
gregl2
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April 25th, 2025 00:03
@DELL-Young E Downloads work fine, Its the OpenManage server that cannot download the updates. I put other servers on the same vlan and they can download the dell updates fine. Is there a way to log into the openmanage server and do some diagnostics?
user7654
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April 25th, 2025 10:55
@DELL-Young E
Hello,
I tried connection to dell online before I wrote the post. Now I tried again, here is result:
I can download catalog and DUP, because I can create repository in catalog version 25.03.24. And we use a baseline without update management plugin repository. And it updates well.
Here is screenshot of bad repository:
And here is screenshot of catalog that works well:
Best regards
Martin
gregl2
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April 25th, 2025 11:27
Upon further investigation a network team member had put in filtering rules, on the specific VLAN we are using, on the network without notifying anyone.
Thank you for the extended diagnostics. Our problem is solved.