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December 20th, 2021 10:00
Dell OME Services Plugin Setup
Hello,
In order to use the Services plugin, you must register a site with Dell Support.
This site will be the contact and shipping information used for support cases and dispatch.
We use a single OME instance to support multiple sites across the US.
How do you set up the Services plugin to create cases and alerts specific to each site?
Thank you
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TXBruce
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14 Posts
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December 20th, 2021 12:00
After you install services you have a PLUGIN GROUPS in your devices. Under that you will have a level called Services. You can create groups under here that can contain devices for each of you sites. For each group you can specify contact & delivery details. In my setup each site has 2 groups one for Windows servers & another for Linux servers because they are managed by 2 separate groups.
The biggest downside here is that these groups are manually setup & maintained... I really wish you could use query groups so someone doesn't have to manually maintain these....
rbrown0214
7 Posts
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December 20th, 2021 13:00
Thanks Bruce,
I had tried this with a query and it recreated one I already had. I was afraid this may be the answer as we already have 16 sites. I will give a static group a try.
Thanks again.