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2 Intern
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132 Posts
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10
December 11th, 2025 23:22
Driver inventory collection not working
I've had this working but am onboarding some new systems and can't get them to pull driver inventory.
I've discovered them in-band as servers via ssh. I've run multiple Inventory jobs set to 'Collect driver inventory'
The job completes without errors, but no drivers are added to the inventory (under Hardware > Installed Software). This only lists type FRMW and APAC and no DRVR at all.
Normally we expect to see the following on each device:
Running
Checking if OS inventory can be collected...
Collecting OS inventory...
OS inventory collection is successful.
But on these devices, we just see Running and then Completed. I don't find any errors logged anywhere.
OMEnt is 4.5.0, latest version.
What am I missing?
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DELL-Joey C
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December 12th, 2025 08:31
Hi,
What are the new systems models and OS installed that are effected?
Just to confirm, on the server's OS, can you verify if the Inventory Collector application (invcol) is installed and available
on the target server. The default install location for this utility is “C:\ProgramData\Dell”.
You should be seeing:
Checking if OS inventory can be collected...
Updating 'Inventory Collector' and 'Dell System Update' components in the target machine...
To collect driver inventory, OME pushes two utilities to the target systems: Dell System Update (DSU) and Inventory Collector (IC).
justin gray
2 Intern
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132 Posts
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December 12th, 2025 16:31
@DELL-Joey C Thanks for the reply.
It doesn't seem like the utilities are getting pushed successfully. invcol is not present in that directory and I don't see DSU in Add/Remove Programs.
When I run the job and select the option to collect inventory, it just reflects:
Running
Completed
There are no errors or any other messages.
DELL-Charles R
Moderator
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4.6K Posts
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December 12th, 2025 16:56
Hello justin,
This sounds similar to this post. Try an older version of invcol.
Could you try Chris suggestion and check results?
https://www.dell.com/community/en/conversations/poweredge-hardware-general/dell-system-update-2120-failing-on-all-servers-could-not-get-the-inventory/692ead0c59005412fdeddcf2?commentId=692ef0797fe41641efbe45ee