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September 21st, 2021 12:00
Error with Cloud IQ plugin
I'm getting the following error when trying to activate the CloudIQ plugin:
An error occurred while testing the proxy settings
- Unable to complete the request because java.lang.StackOverflowError cannot be cast to java.lang.Exception does not exist or is not applicable for the resource URI.
No Events found!
GB-AK
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September 29th, 2021 08:00
In CloudIQ I went to Admin/Settings/Your Account and disabled the PowerEdge servers that were added by our OpenManage system. Now the servers no longer show up on the CloudIQ dashboard.
DELL-Joey C
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September 21st, 2021 19:00
Hi @GB-AK,
I'm relatively bad with OME and CloudIQ plugin, but I'll try my best to help out. If in any case, all configuration are correct and there is still error on testing the proxy, I would need to advice to call into support to engage a SME to check on the OME logs.
Can I check with you if OME itself is working on your proxy settings? CloudIQ plugin uses the same proxy settings as OME. And it has some prerequisites, if you can check on page 12 on the user guide https://dell.to/3EzHtmN
What port is the proxy using, 8080?
GB-AK
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September 22nd, 2021 08:00
Thanks for replying back. The CloudIQ Plugin was working then we moved the virtual appliance to our DR site (via Zerto) and it stopped working. We moved it back and it is still not working. Because it was working I don’t think there is a proxy/firewall issue. The OpenManage works as it can go out and download new firmware, it is just the CloudIQ Plugin that does not work. I tried uninstalling and reinstalling the plugin but it still does not work.
One thing I just noticed today is when I click on the Transfer Log I get the following error:
An error occurred while retrieving transfer logs
DELL-Chris H
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September 22nd, 2021 12:00
Would you clarify what you see, if anything, in the CloudIQ logs within
GB-AK
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September 24th, 2021 12:00
The CloudIQ Logs are blank, that might be because I tried to uninstalling and reinstalling the CloudIQ plugin.
DELL-Charles R
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September 24th, 2021 13:00
Hello GB-AK,
It may be to the point that Joey recommended to contact into Support to engage a SME to check on the OME logs.
A few steps I can think of to try:
*Reboot appliance
*Clear browser cache, try different browser
*You may try rediscover the device. Page 6
*review over Configure CloudIQ plug in - step 4 and 5. Page 11
*Configure or confirm configuration of proxy settings Page 12
Dell EMC OpenManage Enterprise CloudIQ Plugin Version 1.0 User's Guide: https://dell.to/3EOH9jY
GB-AK
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September 27th, 2021 09:00
I’m just going to disable the plug-in, not worth the hassle to get it working. When it did work it added 47 servers to our CloudIQ site however now they all show “Lost Connection”. Do you know how to delete these 47 servers and the OpenManage collector from our CloudIQ site?
Dell-DylanJ
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2.9K Posts
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September 27th, 2021 09:00
Hi GB,
I'm not familiar with CloudIQ myself, so I did some looking through documentation. I found a similar article about removing collectors and what I found recommended contacting support directly. I'd think that what you're asking is likely simple, but I didn't find something like a list of steps I could share, unfortunately.