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August 29th, 2023 22:40

Issues upgrading to 3.10.2.13

Hi all,

I attempted to do an upgrade from 3.10.0.169 to 3.10.2.13 but run in to issues during reboot. 

the appliance just continues to sit on "Starting terminate plymouth boot screen" and does not progress. If i go to a second terminal screen i can get the appliance GUI to appear and when checking appliance status all services are inactive apart from Database Service which sits on 'activating'.

For one of the more extreme cases I had left this for 2 hours to give it time. Previous upgrades normally took perhaps 30-45 minutes overall for the first reboot prior to any additional modules being updated. 


I had tried the upgrade several times, performed a clean reboot of the appliance first, gave it ample time, nothing worked.

When restoring to the snapshot taken prior to upgrade I would watch the boot and the place where the 3.10.2.13 upgrade gets stuck at (Starting terminate plymouth boot screen) completes within ~10 seconds. 

Thanks

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September 13th, 2023 01:19

Do I need to log this as a service ticket for further help? 

thanks

12 Posts

October 26th, 2023 18:01

Hi, same problem with multiple appliances. you can see after upgrade to latest on that Current Appliance Status that services are changing between active / inactive and website never reaches the point for login to appear...

BTW is there a website with release notes for these appliance updates ?

(edited)

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3.2K Posts

26-10-2023 07:14 PM

Hello Tomi ,

 

OpenManage Enterprise 3.10.x User's Guide (https://dell.to/3QHH5e9)

Check system requirements page 25:

Do you have Minimum Hard drive space 400GB

https://dell.to/3s4P1fT

 

 

Dell EMC OpenManage Enterprise support page:

https://dell.to/3Fz6EaQ

Includes Release Notes for each version

 

DELL-Charles R

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12 Posts

October 27th, 2023 06:24

New OpenManage Appliance install. I don't think you can change what ever it needs ?

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3.1K Posts

27-10-2023 02:15 PM

Sorry I couldn't understand your question could provide more details, please?

 

with kind regards Martin

DELL-Martin S

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12 Posts

October 31st, 2023 06:38

I mean when you install Appliance the install routine decides sizes of hard drives on that. And usually you cannot/should not change those...

This was reply to Charles for checking minimun hard drive space....

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3K Posts

31-10-2023 08:46 AM

Hi,

 

During the deployment of the appliance, the setting are pre-configured but just to make sure the allocated space is not the root cause of the error, could you confirm the drive space is min. 400GB?

DELL-Joey C

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12 Posts

October 31st, 2023 10:39

Yes. Appliance hard drive size is 412GB

(edited)

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2.1K Posts

31-10-2023 11:21 AM

Hi, It may be necessary to redeploy again and restore from backup. I couldn't find a document I could share with you. For this reason I can recommend to further help, to reach your local support and creating a ticket for OME software support. 

DELL-Erman O

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22 Posts

November 1st, 2023 00:43

I had logged a call with support and they have advised I need to re-deploy and restore from a backup as you cannot increase the allocated disk, regardless of there being an option to via the console (configure appliance disk size). 

This is quite frustrating as there is no requirement mentioned when performing the update via the OME console that it now has to be 400GB or over. Our deployment is from 2017 where the documented requirement for disk was 200GB for a large environment. 

The feedback i got (in summary) was:

"The requirements changed 4-6 versions ago and is still relatively new. 

I had a discussion with a senior engineer about this, he advised that expanding disk wont resolve the issue and has recommended deploying a new VM, setup an IP, add plugins and then complete a restore. This will be the quickest and easiest way to move forward. "

So I need to deploy a new instance, patch it to our current running version however we can get that exact version, and recover based on a hunch that it "may" be the issue. 



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November 1st, 2023 00:49

@Dell -Charles R​ The problem is that it not defined as a requirement when you are going through the motions of upgrade via the GUI.  Our deployment is from 2017, the requirements for a large deployment were set to 200GB,  3.4 changed to 250GB. 

Old deployments which followed recommended hardware requirements seem to have the issue, however the space requirement for services not starting was based on a hunch from support. 

I have yet to schedule time to re-deploy our instance to test the solution, but it would have been great if the upgrade process do a pre-check to verify the minimum requirements are met, and guidance on how to correct issues since the "configure appliance disk size" functionality isn't actually a solution, regardless of there being documentation on disk expansion for OME ...?

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3K Posts

01-11-2023 08:49 AM

Hi,

 

I understood what you mean and thank you for the feedback. Unfortunately, the Configure Appliance Disk Size will not be a solution after the update is done, as the appliance may need additional storage to start the services and restore data backup. Configure Appliance Disk Size option would be best used before the update as a prerequisite. But I do understand the concern about pre-checks, I'll take a note in the case log. 

 

Note, I heard (it's not out in release note yet) that the new version 4.0 will require a new VM, but I'm unsure if it will be true, engineering will inform in the upcoming tech notes. 

DELL-Joey C

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Dell Technologies | Enterprise Support Services

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12 Posts

November 1st, 2023 09:38

And again I did a test and installed a fresh OpenManage appliance from the latest OVA I got my hands on and it worked and after did upgrade from GUI these problems started.

My colleague from same company but different site also noticed OpenManage breaking after applying latest update. Same issues...

Just wondering why is not showing for everyone.

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3K Posts

01-11-2023 09:55 AM

Hi,

 

And again I did a test and installed a fresh OpenManage appliance from the latest OVA I got my hands on, and it worked and after did upgrade from GUI these problems started.

You mean you installed OMEnt 3.10 and updated it to 3.10.2? 

 

Have you tried expanding the disk size to 1.2TB as prerequisites?

 

https://dell.to/47dnqb9

 

 

DELL-Joey C

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Dell Technologies | Enterprise Support Services

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12 Posts

November 2nd, 2023 12:17

Hi, yes from 3.10 to 3.10.2.13

Did not see that notice Update prerequisites part... will try this...

12 Posts

November 6th, 2023 07:27

Decided to install fresh new version 4 instead...

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November 8th, 2023 03:32

@DELL-Joey C​ Support indicated even doing the disk expansion pre-upgrade would not help? 

I suppose it is worth a try. 

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