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December 13th, 2023 21:14

OME v4 is NOT Sending Alerts to Email

We just migrated our previous system to v4.0 and now our Alert Policies are not sending to our email. We confirmed our test emails work, and that OME can get the SNMP Traps from the iDRAC. We've re-discovered our devices but still will not send any messaged alerts. Any thoughts?

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3.6K Posts

December 14th, 2023 05:08

Hello thanks for choosing Dell.
We are not aware any known issues with alert policies not working, you may need remote session with the tech support team in this case. Would you kindly get in touch with the techsupport by raising an official ticket? I believe this is the best way for us to help: https://dell.to/3RHk0IL
Respectfully,

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December 14th, 2023 15:21

We had this problem too, the fix for us was to change the SMTP server address from a FQDN to an IP address. 

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December 15th, 2023 19:06

That did the trick to fix it. @DELL-Young E why would this be the case? Any thoughts?

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3.6K Posts

December 18th, 2023 05:03

Hello, I'm told that if going from FQDN->IP fixed the issue, the OME team needs to look at DNS settings, hence we recommend raising am official case.
 https://dell.to/3RJocrA
Respectfully,

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